About us
Your Personal IT Team
Most successful companies have built Information Technology departments to help ensure that any technical issues which may arise can be corrected efficiently. What if you could have an IT team ready to support you and your personal devices at home, or to support the people and equipment that drive your small business, or to enhance your own technical skillset? Here at EZPCRS, we allow you to do just that! Since 1988, our founder, Bradley Pagliaro, has provided support to companies large and small, private, and public, across numerous lines of business using a wide variety of technologies. He has also provided effective support to individuals and families who may not have the resources of a company at their disposal.
Our Difference
A Better Experience
With us, your support experience will be different and better, because of the unique values that we hold. We believe that technical assistance should always be:
Consistent
This means you will have a productive and rewarding experience leading to a correct solution no matter which of our agents works with you to meet your particular technical challenge.
Timely
This means that we will be available to you when you need us, and that we will always endeavor to honor appointments and deadlines.
Effective
This is our promise that we will address your challenge as fully as possible, not simply with cliches or excuses, but with an actual solution.
Direct
This means you can reach the agent who can help you without going through a third party. We will not waste your time by reading scripts, keeping you on hold, filling the conversation with jargon, posing questions you are not equipped to answer, or asking you to sift through internet search results or knowledge base articles.
Accessible
This means you can reach us how and when you choose, whether by email or chat, by phone, or by opening a ticket request directly in our solutions system.
Independent
Since we are not beholden to any one company, manufacturer, or vendor, we are totally independent, and free to offer you the widest variety of solutions. For us, independence also means that each agent is empowered to implement a solution for you without seeking the approval of another.
Personalized
Your solution will be the one you get because it is exactly the one you need and/or the one you choose from alternatives we present – not because it is the one we have always given to other clients in similar situations. If you need instruction, rather than solutions, we can also teach you and help you to improve your own technical skills as needed. Whatever the situation, we can meet you where you are and help you move closer to your goal. Our guidance will always be tailored to fit your individual situation.
Get Technical Support
Book a session
Avoid the stress and skip the lines! When you have computer software issues, get professional technical solutions on your schedule and from the comfort of your own home. Book a session with us today and work one-on-one with our tech support specialists.